Frequently Asked Questions

Yes. Every bird comes from partner farms that follow our no-hormone, no-steroid sourcing standard. Farms are audited regularly and each batch is traceable back to the farm it came from.

Our Fresh range is processed and packed the same day it reaches our facility, then kept between 0 and 4 °C through our cold chain until it reaches the store or your door. It is chilled, never frozen.

Processing happens in a temperature-controlled facility with stainless-steel lines, trained staff in full hygiene gear and strict cleaning schedules between batches. Every cut is inspected by hand before packing.

Yes. Each pack carries a batch code that links it to the farm, processing date and packing time. Share the code with our customer team and we will tell you its journey.

Fresh cuts are chilled and best cooked within two days. Frozen products are quick-frozen to lock in quality and keep for months. Ready to Cook products come marinated in our own spice blends, so you can cook straight from the pack.

No. Our ready-to-cook range is made in small batches with real spices, curd, herbs and oils — no added preservatives and no artificial colours.

Reserve cuts are hand selected by our senior butchers for size, colour and texture, deboned by hand and sealed in premium packaging. They are our finest, most tender cuts, made in limited daily batches.

Yes. We currently offer hygienic chicken delivery across Wayanad, Kozhikode and Kochi in refrigerated vans, and we are expanding to more Kerala districts soon. Message us on WhatsApp to check your pin code.

The quickest way is to message us on WhatsApp or call our customer line. You can also walk into any Delvora store for the full range and custom cuts.

Orders travel in our refrigerated Cold Chain vans that hold 0–4 °C for fresh products and −18 °C for frozen products, in insulated, food-safe packaging.

Absolutely. Once our stores open, our trained butchers will cut, debone, mince or portion your chicken exactly as you like it, right at the counter. Until then, mention your preferred cut when you order on WhatsApp.

Our stores are coming soon. Follow us on Instagram for launch dates and timings — until then, you can order on WhatsApp.